Shipping policy

Unless otherwise specified, all yarn is shipped with USPS. Ready to ship yarn will ship within 3-5 days. Dyed to order yarn will vary depending on the collection. Each collection will state turn around time on the collection page. Our currently, monthly dyed-to-order colorways will ship within 2 weeks.

Once orders have been shipped, they become the responsibility of you, the customer. While we are not responsible for lost packages, I will do my best to help answer questions about your shipment. However, if a package is indeed lost, USPS should be contacted directly to resolve the issue. The customer is responsible for any additional fees (e.g. customs) that may be accrued during transport.

If a package has been refused by you or deemed 'undeliverable', you will receive a refund only for the price of the items you purchased, i.e. shipping charges will not be refunded. 

Combining Orders: we will combine multiple orders placed by a single customer and refund any shipping overages over $5.