Policies and FAQs
Hand Dyed Yarn
All yarn is 100% dyed by me! Each colorway is developed through trial and error and carefully hand-dyed by just me, with plenty of love put into every skein.
Because of the nature of hand dyed yarn, each skein may vary slightly. I recommend alternating multiple skeins throughout a project to help avoid color-pooling and stark skein shift lines.
While we are careful to ensure that our products are accurately depicted in our photography, variations in screen display settings cannot be avoided. The color, vibrancy, and brightness may appear different on different displays, as well as in person. Our photographs should be taken as a reference only.
Is Your Yarn Vegan?
Yes! I know a portion of you are here because you are vegan or have a lanolin sensitivity, all yarn is vegan and lanolin free!
Sweater Quantity Discounts
We offer a sliding discount on sweater quantities of yarn use the following codes for your discount:
SQ6: 10% off 6+ Skeins
SQ8: 15% off 8+ Skeins
SQ10: 18% off 10+ Skeins
Up to $78 off - or 3 free skeins
While it's perfectly safe to put all of my bases into the washing machine, I recommend using a gentle cycle and laying flat to dry to keep your makes looking like new for the longest amount of time.
While I have a rigorous washing process for every skein, more vibrant colors can be prone to bleeding - think a dark pair of blue jeans. For the first wash I recommend washing alone or using a color catcher. If you're having extra stubborn bleeding, wash on a heated cycle.
Unless otherwise specified, all yarn is shipped with USPS. Ready to ship yarn will ship within 3-5 days. Dyed to order yarn will vary depending on the collection. Each collection will state turn around time on the collection page. Our currently, monthly dyed-to-order colorways will ship within 2 weeks.
Once orders have been shipped, they become the responsibility of you, the customer. While we are not responsible for lost packages, I will do my best to help answer questions about your shipment. However, if a package is indeed lost, USPS should be contacted directly to resolve the issue. The customer is responsible for any additional fees (e.g. customs) that may be accrued during transport.
If a package has been refused by you or deemed 'undeliverable', you will receive a refund only for the price of the items you purchased, i.e. shipping charges will not be refunded.
Combining Orders: we will combine multiple orders placed by a single customer and refund any shipping overages over $5.
Please let me know right away if for some reason you are unhappy with your purchase, if it has been damaged in any way, or if you received the wrong item(s). We will do our best to resolve the issue. If you want to return your item, it must be returned within 10 days of receiving the package and returned in its original state to be eligible for a refund. If the yarn has been caked or unwound, a refund will not be given. The buyer is responsible for shipping costs, as shipping charges are non-refundable.
I happily offer wholesale. Please contact me for more information!